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FAQS

FREQUENTLY ASKED QUESTIONS

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APPLICATION / ACCEPTANCE PROCESS
1. How do I apply for Residence?
2. What is the $500.00 deposit used for?
3. When will I find out if I have been accepted into Residence?
4. What is included in the acceptance email?
5. What if I cannot make the payment options as outlined in the acceptance information/SRA?
6. What are Primary and Secondary Contacts?
7. When do I have to send my residence acceptance?
8. I have a medical concern and require special consideration in the room assignment process. What should I do?

MOVE-IN / MOVE-OUT
9. When can I move-into Residence?
10. Can I move in early or move out late?

LIVING IN RESIDENCE
11. How is my roommate selected?
12. When do I find out who my roommate is?
13. When do I find out what room I am in?
14. Am I required to purchase a meal plan?
15. Are housekeeping services offered?
16. What if something breaks in my room?
17. When is the front desk open?
18. Are co-ed or family accommodations available?
19. Is parking available for Residents?
20. What kind of security is in place?
21. Can I bring additional cooking devices?
22. How will I know what is going on in the Residence?
23. What if it gets really loud in Residence while I'm sleeping or studying?

TERMINATION & CANCELLATION
24. What happens if I decide not to come to Residence?
25. If I cancel my Residence application will I receive my money back?

OTHER
26. Can I visit the Residence?
27. Can I stay in Residence over the winter break?
28. How do I get an Income Tax receipt?

APPLICATION / ACCEPTANCE PROCESS

1. How do I apply for Residence?

You can apply for Residence by filling out the online application. Applications will be accepted at any time on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $500.00 deposit. Students currently living in Residence who apply for the Summer Semester 2014 and/or the Academic Year 2014-2015 are not required to make a second Deposit payment. Should a current resident apply to live in residence for an upcoming term, the returning resident will have their then current residence security deposit transferred to the upcoming Application after which time, this deposit will be subject to all cancellation policies related to that Application.

If you do not wish to complete your application online, paper copies can be requested from the Residence.

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2. What is the $500.00 deposit used for?

A deposit of $500.00 is required with all applications for Residence. Should a current resident apply to live in residence for an upcoming term, the returning resident will have their then current residence security deposit transferred to the upcoming Application after which time, this deposit will be subject to all cancellation policies related to that Application. Once you have moved into Residence, your deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a Room Inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us; once you have moved out we will compare your room inspection form to the current state of your room. Payment for your deposit can be made by Visa, Mastercard, certified cheque, or bank draft. Cash or interact can be made in person at the Residence. Personal cheques will not be accepted.

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3. When will I find out if I have been accepted into Residence?

Academic Year Acceptance
Acceptance notifications will be emailed out beginning April 23, 2014 and continue throughout the summer as space becomes available. Applicants are accepted on a first-come, first-serve basis and need to meet all the required deadlines with their paperwork and payments. All applicants that apply after the Residence is full will be placed on a waitlist.

Winter & Summer Semester Acceptance
Acceptance emails will be sent out on a first-come, first-serve basis dependent upon availability during the Winter and Summer Semesters. Your application must have a $500.00 deposit payment in order to qualify for acceptance.

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4. What is included in the acceptance email?

An acceptance email will be sent instructing you how to complete the next steps in the online Housing Portal. Students unable to access the Housing Portal may request that a paper acceptance package be provided. In the paper acceptance package you will receive a Welcome Letter, Student Information Form and two copies of the Student Residence Agreement. The Welcome Letter provides an introduction to Residence and a summary of information for you to keep as a reference. The Student Information Form and Student Residence Agreement will need to be fully completed and returned to the Residence to complete your acceptance process. These forms ask for important information related to contact and health information, payment information, emergency contact information, and a personality profile questionnaire to help us match you with a roommate. The Student Residence Agreement is a legal document that serves as the contract between you and the Residence. Please ensure you read it over carefully, complete the form, keep one of the copies for your records and return the other copy to the Residence with your Student Information Form.

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5. What if I cannot make the payment options as outlined in the acceptance information/SRA?

If you are unable to meet the payment options set out in your acceptance package please contact the Residence to discuss a Payment Plan with one of the Managers.

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6. What are Primary and Secondary Contacts?

Primary and Secondary contacts are individuals who the resident would like to be contacted in an emergency situation. It is strongly recommended that these contacts are the parents or legal guardian. The Primary and Secondary Contacts will serve as emergency contacts and may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role.

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7. When do I have to send my residence acceptance?

You are required to confirm your acceptance and complete the steps outlined in the My Housing Portal by the following dates:

Summer Semester 2014 Acceptance Deadline: April 15, 2014
Academic Year 2014-2015 Acceptance Deadline: July 15, 2014
Winter Semester 2015 Acceptance Deadline: December 1, 2014

Please ensure all steps are completed in full and payment is included with your residence acceptance.

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8. I have a medical concern and require special consideration in the room assignment process. What should I do?

Please provide your details on the Medical, Accessibility, and Special Consideration section when completing your acceptance information to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact Counselling Services and the Disability Services office on campus.

To apply for attendant and personal care services please visit Algonquin College's Residence Attendant Services.

If you are not completing your acceptance information online, please contact the Residence directly for the "Request for Special Consideration Form" to provide us with more information about how we can support your success in Residence.

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MOVE-IN / MOVE-OUT

9. When can I move-into Residence?

The official move-in date(s) for Residence are as follows.

TERMS Start
("Move-In Day")
End
("Move-Out Day")
Summer Semester 2014 May 1, 2014 August 18, 2014
Academic Year 2014-2015 August 30, 2014 April 26, 2015
Winter Semester 2015 January 3, 2015 April 26, 2015

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10. Can I move in early or move out late?

You may move-in early or move-out late however there are specific dates and fees that apply.

EXTENDED TERMS Start
("Early Move-In Days")
End
("Late Move-Out Days")
Fees
Summer Semester 2014 N/A August 19 - 29, 2014 $30.00/day to a maximum of $250.00
Academic Year 2014-2015 August 23, 2014 April 27 - 30, 2015 Early Move-In: $250.00 Flat Rate
Late Move-Out: $30.00/day
Winter Semester 2015 January 1 - 2, 2015 April 27 - 30, 2015 $30.00/day

If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly. 

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LIVING IN RESIDENCE

11. How is my roommate selected?

Everyone who is accepted into Residence must fill out a 'Personality Profile' that is located on the My Housing Portal. Your roommate is selected based on your answers to the personality profile. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best match possible. You may request to live with a friend while in Residence, and as long as you have both been accepted, and you both request to live with each other, we will place you in the same suite. Please note that there are no co-ed suites available.

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12. When do I find out who my roommate is?

Academic Year
At the beginning of August we will email students with the name and contact information of your roommate. Once you have received this email you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate in order to get to know them better.

Winter or Summer Semesters
Prior to moving in you will be sent an email with the name and contact information of your roommate. Once you have received this package you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate in order to get to know them better.

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13. When do I find out what room I am in?

You will find out who your roommate is; we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival.

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14. Am I required to purchase a meal plan?

All first year students living in the Algonquin College Residence for the 2014-2015 Academic Year are required to purchase a mandatory $1,940.00 meal plan. Additional meal plan options are also available. For more information on the meal plan please visit Food Services. Residence Meal Plans are subject to the cancellation policies of Algonquin College Food Services. For more information please e-mail mealplans@algonquincollege.com, phone 613-727-4723 x7615 or visit Food Services.

For any questions regarding your meal plan please contact the Food Services at 613-727-4723 x5723 or by email at mealplans@algonquincollege.com.

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15. Are housekeeping services offered?

Housekeeping service is provided every third week for each suite. Housekeepers clean the kitchen and bathroom areas; it is the responsibility of the resident to clean their own bedrooms. We ask that residents ensure their kitchen and bathroom floors and counters are cleared for housekeepers to clean these areas.

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16. What if something breaks in my room?

If something breaks in your room, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter your room between the hours of 8:00 AM to 4:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask for your patience. If it is an emergency we ask that you alert our staff to the situation. Please note that any damage to the room that has occurred at the fault of the resident will be billable.

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17. When is the front desk open?

The Residence front desk is open 24 hours a day 7 days a week.  We are available for questions, comments and/or concerns at any time you have some. Please feel free to visit the front desk and get to know our Customer Service Representatives during your first few weeks here at Residence.

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18. Are family or co-ed accommodations available?

The Residence does not offer any family or co-ed accommodations.

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19. Is parking available for Residents?

Parking information can be found here: http://www.algonquincollege.com/ancillary/parking.

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20. What kind of security is in place?

The Residence offers exceptional security from the moment you pass through the main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. Panic buttons are also located at every stairwell exit throughout the entire building. The front desk is also staffed 24 hours a day 7 days a week.

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21. Can I bring additional cooking devices?

All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member.

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22. How will I know what is going on in the Residence?

Your Resident Advisors (RAs) are always organizing events that are educational as well as events that are strictly for fun. These events allow you to meet people in your new community. Check out bulletin boards located on each floor throughout the building, let your RA know what type of activities you would like to see in Residence. Please ensure that the contact details provided when you apply for residence are correct and that the email address is one you check regularly, as the front desk and the residence life team send out emails about upcoming events and things happening in the residence throughout the year.

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23. What if it gets really loud in Residence while I'm sleeping or studying?

If you are disturbed at any time of the day or night, before contacting the front desk, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify an RA, they will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well. For the courtesy of all residents, quiet hours are observed from 11:00pm to 7:00am.

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TERMINATION & CANCELLATION

24. What happens if I decide not to come to Residence?

If you decide to cancel your Residence application you must cancel it in writing. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. Please refer to the cancellation policy located here: Termination and Cancellation Policy. Remember, returning residents will have their deposit applied to their new application and must ensure they cancel prior to the deadlines detailed in the Termination and Cancellation Policy to have their deposit returned.

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25. If I cancel my Residence application will I receive my money back?

Please refer to the cancellation policy located here: Termination and Cancellation Policy

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OTHER

26. Can I visit the Residence?

We would be happy to have you visit the Residence and provide a tour. You can also stay overnight during the summer season (May - August) and take advantage of the special rate of $64.95 per night that we are offering to all Residence applicants and their families.

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27. Can I stay in Residence over the winter break?

Residents can apply at the front desk to stay during the Winter Break. You must submit your application prior to December 1, 2014 if you plan on staying for either part of or the entire break.

WINTER BREAK Start End Winter Break Fee
Academic Year 2014-2015 December 15, 2014 January 3, 2015 N/A

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28. How do I get an Income Tax receipt?

The Residence is a "designated Residence" for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. The only claim that is allowed is $25.00 for the year (with no receipt necessary), as directed by the Ontario government: 5006-TG, T1 General 2012 - ON-BEN Application for the 2014 Ontario Trillium Benefit and the Ontario Senior Homeowners' Property Tax Grant. For this reason, the Residence does not issue tax receipts for Residence fees.

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Algonquin College Residence © 2014
Professionally Managed by Campus Living Centres